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Physical design of the whanau rooms (Roles and responsibility (Maintenance…
Physical design of the whanau rooms
Journey Mapping
Mapping current experience
Palliative/Tupapaku Care & Pathways
Current tikanga practice
Staff Experience
Whanau/Patient Experience
Movement of palliative patients between wards
Mapping future state
Revisions on current state
How the future state supports the whanau rooms and vise versa
Information
Information whanau need
Facilities
Tea/coffee
Showering
Food
Palliative care process
Patient care progress
Data/Wifi
Physically in the space
Policy
Maintaining purpose
Escalation policy
When things can or cannot happen
Enforcing tikanga best practice
Roles and responsibility
Volunteers
Maori guardianship
ELT to "enforce policy"
Guardianship
Elders
Staff
Maintenance
Cleaning
Facilities
Support Services
Bereavement teams
Funeral services
Maori Health
Oranga Tamariki
Te Whare Awhina
Ward context
Palliative Alert numbers
Typologies
Specific ethnicities per ward
Tupapaku Pathways
Current
Future state
Sensitive Ward Contexts
Mauiui, Turoro, Tupapaku (Overlay)
Tikanga/Cultural awareness
Blessings of the rooms
Chaplains etc Whats their role?\
Death and dying protocols for multiple ethnicities
Maori/Extended
Pacific Island
NZ European
Asian
Muslim
More specifics around tikanaga around palliative care & tupapaku. How can we improve the current state
Education
For staff
Maintaining the purpose
Respecting this
For patients/whanau
Feel comfortable using the space
Understand the context
Respect
Symbols/Colours etc.
Problem areas/Areas for opportunity
Facilities we are lacking
Day rooms
Staff spaces
Private consultation rooms
Opportunities
Welcome guide
Overnight packs
Overbridge project
Equipment Lacking
Consistent Beverage Bays
TV's in rooms
Overnight sleeping equipment in single rooms