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Operations Strategy (Operations Requirements / Performance Objectives…
Operations Strategy
Operations Requirements
/ Performance Objectives
Sustainability
Environmental
Economic
Social
Dependability
Keeping promises
Flexibility
Mix of customer or product
Volume of production
Variety of product
Response = urgent, Range = long term
Speed
e.g. throughput time
Cost
Quality
Development of
Supply Chain
Technology
Capacity and facilities
Workforce
Focused Operations
by performance objective
by volume
by Market segment
by technology speciality
Influenced by
Market Requirements
Operations resources
Criteria
Order winning
Customer chooses over competitors
Order-qualifying
Minimum standards for customer to buy full stop