communication climates
definition of communication climates
communication climate is the overall feeling or mood among people
2 types of communication climate
confirming climate
disconfirming climate
when we receive messages that make us feel our worth and value
when we receive messages that makes us feel unimportant and devalued.
behavior that evokes defensiveness
evaluation (judging)
control (they want to change us)
superiority (higher status)
certainty (not flexible)
neutrality (do not care)
strategy (manipulation)
supportive language
describe instead of evaluate
empathy instead of neutrality
flexibility instead of certainty
problem orientation instead of control
equality instead of superiority
spontaneous instead of strategic