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MANAGERS AND COMMUNICATION (METHODS OF INTERPERSONAL COMMUNICATION…
MANAGERS AND COMMUNICATION
EFFECTIVE INTERPERSONAL COMMUNICATION
Barriers to communication
Overcoming the barriers
THE NATURE AND FUNCTION OF COMMUNICATION
What is communication
Function of communication
INFORMATION TECHNOLOGY AND COMMUNICATION
How technology affect managerial communication
How information technology affects organisations
METHODS OF INTERPERSONAL COMMUNICATION
Interpersonal warmth
Feedback
Complexity Capacity
Breadth potential
Confidentiality
Encoding ease
Decoding ease
Time-spare constraint
Cost
Formality
Scalability
Time of consumption
ORGANIZATIONAL COMMUNICATION
Formal vs informal communication
Direction of communication flow
Organisational communication networks
Workplace design and communication
COMMUNICATION ISSUES IN TODAY'S ORGANIZATIONS
Managing communication in an internet world
Managing the organisation's knowledge resources
The role communication in costumer service
Communicating ethically
Getting employee input
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