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The Heart of Change Field Guide (PHASE 3. Implementing and sustaining the…
The Heart of Change Field Guide
PHASE 3. Implementing and sustaining the change
Step 8. Make it stick
Measuring and supporting the sustained performance
Ensuring that leadership will support and model the new behaviors
Showing how the change is working and why the old ways will not work
Initiating necessary turnover
Achieving tangible results as quickly as possible
Step 9. Change readiness
Identify the hurdles
Talk to people people in the trenches
Take the temperature of the organization
Be prepared for pushback
Implement the Risk Wheel
Step 7. Don't let up
Get people part of the equation right in order to maintain momentum momentum of the change
Align and monitor key organizational areas
Tackling the bigger change - Regroup, Refine, Courtney
Ensure the change is reached all levels in the organization and seek feedback on its effectiveness
Sustained the involvement and support of the leaders
PHASE 1. Creating a climate for change
Step 2. Build guiding teams
Setting clear team goals
Develop a climate of trust and commitment within the teams
Engaging the right people
Step 3. Get the vision right
Developing the vision
Analyzing the vision
Clarifying why divisions necessary
Clarifying the role of the team developing the vision
Step 1. Increased urgency
Identify sources of complacency
Identify and counteract
Clarify the roles of the leaders
Everyone involved see and feel the need for change
Build a case for change
Based on facts as well as probable consequences
PHASE 2. Engaging and enabling the organization
Step 5. Enable action
Busting barriers that block people from carrying out the vision
Encouraging people to take risks and be innovative
Step 6. Create short-term wins
Planning for visible improvement in performance
Achieving those wins
Communicating the wins visibly and convincing
Embedding the learning into the plan going forward
Step 4. Communicate for buy-in
Enrollment stakeholders in the change effort.
Engaging in continuous dialogue with stakeholders
Initially communicate vision