VODAFONE CORPORATE (VODAFONE ITALIA Aldo Bisio - CEO (Barbara Cominelli -…
- Direttore Commercial Operations & Digital
"best customer experience, best social CRM and big data, best customer care.."
- Head of Omnichannel Design & Solutions
"deep knowledge of CRM and digital from both tech and business perspectives."
- Head of Sales Operations
- Head of Call Center Operations
"CRM | managing key account agencies | customer experience and team of project managers | contract negotiation"
Lead CC and operations for FrontLine/Outbound/BackOffice"
- Head of Customer Care (SMART mobile customer base)
Call center manager
- Head of Technical Customer Care TeleTu
Valentina Del Freo
- Head of Customer Experience Excellence & Total Quality
Luca De Felice
- Head of E-Commerce & Web
- Head of Enterprise Digital, Cloud, IoT in Digital&Commercial Operations
- Head of Enterprise Commercial Management
"Customer Value Management:customer experience design and implementation across all touchpoints. Focus on digital experience evolution: maximize customer value managing an effective lifetime cycle to increase new service services adoption, customer satisfaction and lifetime. Marketing campaign management
Drive Big Data and Advanced Analytics implementation, defining strategic objectives, use cases and data models implementation
Definition of distribution channel strategy (inbound, outbound balance, geographical coverage...)"
- Head of CRM Consumer
- Head of eCRM - Online Technology
- CRM Manager
"full management of customer care process (from the desing to the final delivery) in order to reach Customer Experience Excellence"
- Customer base & CRM Product Manager
"Responsible to create upselling and retention strategies on Ultra Broadband customer base (2.5 million customers, 800 million Euros/Year in Value) to reach yearly targets in revenues and customer satisfaction.
Activities include insights identification, segmentation, targeting, product portfolio selection, channel optimization and result analysis.
Confident to take decisions based on Big Data analysis and manage inter-functional teams as project leader.
Contributed to obtain revenue boost of 14% yoy and reduced churn by 20% thanks to the definition of digital channels strategy for marketing campaigns and the launch of disrupting products such as “Never Out Of Service” and “Giga Vacanza”"
- Customer Base & CRM Product Manager
- Head of Digital & AI
- Head of Digital Mobile
Federica De Gennaro
- Marketing Mobile Payment
"Supporting the commercial launch of Vodafone Wallet with focus on:
On boarding of several banks
Go to market (website creation, optimization of customer journey, etc..)
Supporting Vodafone Italy for the Mobile Identity proposition with a strong focus on:
Development of pilots with several actors
Definition of Mobile Identity customer journey (registration and usage processes)"
- Omnichannel Strategy & AI Manager
- Head of Social Media
- Head of Commercial Operations Consumer Fixed - Vodafone & Teletu
- Direttore Risorse Umane e Organizzazione
-Head of Learning
"responsible for digital competences programs, development training and results measurements"
- Head of Organisation, Development & Resourcing
- Head of Reward
Pier Paolo Tamma
- Head of Cloud, Hosting and Digital Solutions
Andrea Di Pinto
- Digital & IoT team manager
"digital platforms (digital signage, proximity marketing, work force management, e-ticketing, ERP, CRM)"
- Head of IT design & delivery
- Head of IT Service Operations
- Head of Business Intelligence &Enterprise
"BI, DWH, Big Data,Campaign Value Management, SAP and Security area"
Filippo De Vita
- Head of Offer&GoToMarket Digital Solutions
"Vodafone Analytics and Big Data offering and GoToMarket
API Marketplace based on PaaS approach to enable a new market
SaaS offering and GoToMarket
Digital Transformation Evangelist through Agile change management approach"
- Wholesales, Ultrabroadband and Strategy Director
"con l’incarico di guidare i progetti di trasformazione aziendale"
- Head of Digital and Commercial Special Project Director
- Head of Strategy
- Head of Digital Transformation
"Leading the overall digital transformation program for Vodafone Italy"
- Head of Enterprise BU :check:
- Head of Marketing & Sales SME - Enterprise
- Marketing Director, Large Enterprise & Pa - Enterprise Division
- Head of Consumer BU
- Head of Customer Operations Consumer Vodafone
- Safety, Security & Facilities
Silvia De Blasio
- Media Relations & Corporate Communications
- Head of Commercial Operations Strategy Planning Outsourcing Management
- Corporate Marketing Director
- Head of Customer Experience Excellence
- Head of Design Studio
(Design, Prototype and Test omni-channel customer experience | Design strategic experience model for Digital Transformation, supporting digital platform evolution | Design Innovation Roadmap | Set-up and lead internal Digital Factory