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Systems Support (Pain Points (Rework, Expertise, Delays from vendor, poor…
Systems Support
Behavioural Demographics
31 years old
Geographically Assigned
Lives in Sydney
Detail Orientated
Eager to Learn
New to FCTG
Potential Solutions
Automated test scripts
Holding Vendors accountable to SLAs
Selling Partners UAT improvements
spending more time with the varying business brands
market leading vendor
Pain Points
Rework
Expertise
Delays from vendor
poor documentation of feature
Stakeholder engagement
Missed requirements not evident
time to weigh in on development
manual regression testing
lacking emphathy with the business and its needs
Fletcher the Detail Oriented Change Manager
