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The societal impacts of BPM (Discussion What does this mean for…
The societal impacts of BPM
Background
-Why is this topic important? For society? For BPM professionals?
Societal impacts
as distinct from:
Environmental AND Economic impacts?
Overview of two different camps (positive/negative)
-Overview of eras of automation. Why is this one different? Outline competing views/arguments (McAffee, Roubni, Obama / Davenport + Autor)
Cognitive BPM
Michael Rosemann's BPTrends article on Digital BPM
i.e need to look at revisiting the BPM approach etc
text
Cognitive technologies
Davenport Book + MIT Sloan Review Article
Findings
Automation
Define various types of automation. Provide examples
Brief history of Automation (Major Waves of introduction)
Define Three types of automation
1) Robaotic process automation
2) Cognitive automation
3) Social robotics
Plot 2 x 2 matrix showing where these technologies fit
Leonardo Consulting article + HBR Article Zardarkis, Jesuthasan & Malcolm
Cognitive Automation
Levels of Automation (LoA)
Li, D., Landström, A., Mattsson, S., & Karlsson, M. (2014, 2014). How changes in cognitive automation can affect operator performance and productivity. In.
Positive and negative effects
of automation
Possible Dimensions: GRI Categories
? Concept map
Conservative / Optimistic Scenarios
Two competing views held by the economists and by technologies (i.e. that automation is good and that it is bad...can't find reference).
Impacts
Employment
Job creation (p33 of Degryse)
Job change (2.2.2 Working conditions: flexibilisation and individualisation of Degryse)
Job destruction (US/EU Figures)
Job Shift
Job Quality*
Labour market polarization
Barbell shaped economic distribution
Skewed distribution of employment
Immediate employment polarization
Impacts to productivity (perceived impacts?) lack of employment and productivity growth due not to automation but to stagnant population growth
Training and Education (Solutions?)
Upskilling
Deskilling
Re-Skilling
Benefits
Job satisfaction (We should have a society that measures progress not just by economic metrics like GDP, but by how many of us have a role we find meaningful.) Zuckerberg to Harvard Grads
Quality of life
Opportunities
"O-Ring" Principle
"Never get enough" principle
Organisational Solutions
Augmentation
instead of automation
Australian start-up helping organisations navigate automation
Education / Training
Policy Solutions
Basic Income / UBI
Education
Lean Manufacturing
Discussion
What does this mean for Society?
What does this mean for the BPM Professional?
What does this mean for the BPM Community/Acedemics?
How can these findings be re-incorporated into the BPM body of knowledge?
Areas of further research / Call to Action
Long lead times on Societal Impacts. Will need to be re-examined by BPM Professionals
Framework enhancements
Possible enhancements to Rosemann's Digital BPM Framework
Augmentation
Can the Cognitive BPM or Digital BPM frameworks be updated to include
augmentation
and/or societal impacts?
Can automation be re-thought in this context to focus on augmentation (adding tasks) as opposed to automation (removing tasks)?
