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Small Talk (Open-Ended (Describe, Tell me about...?, How did you...?, What…
Small Talk
Open-Ended
Describe
Tell me about...?
How did you...?
What was that like...?
What brought you to...?
Why...?
Stages of approach
Eye contact
Smile
Approach
Use
name immediately
Be direct
:forbidden: I can't
:check: I can
when
:forbidden: I'll try
:check: I will
:forbidden: I'll have to
:check: I'll be glad to
:forbidden: now is bad
:check: tomorrow is better
:warning:
FBI Agent
Braggart
One-upper
Sincere Compliment
Behaviour
Organised
Courageous
Determination
Positive
Appearances
Be specific
Follow with a question