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COMPLAINTS/GOOD FEEDBACK :explode: (CLINICAL (CHANNELS (website, FB,…
COMPLAINTS/GOOD FEEDBACK :explode:
CLINICAL
CHANNELS
website
FB
sūdzības.lv
google.com
phone
e-mail
clinic
survey
Inspection of Health or any other authority
СOMPLAINTS AND GOOD FEEDBACK IS STORED IN PATIENT PROFILE, e.g. Communication section
Complaint assigned on administrator or call center :red_flag:
Administrator or call center re-assigns the task to responsible person about complaint and assures that complaint is logged in the system which is required by legislation
Responsible person receives e-mail notification about new task deals with complaint within 3 working days :pencil2: and logs the result into programm as a form of comment, letter, screenshot, call log or any other document
Responsible person receives feedback from the customer and marks complaint as resolved if the case is closed :check:
Clinic executive director oversees the results of dealing with feedback on a weekly basis, receiving automatical e-mail notifications on closed cases
SERVICE
CHANNELS
website
FB
sūdzības.lv
google.com
phone
e-mail
clinic
survey
Inspection of Health or any other authority