What is Controlling? - The process of monitoring, comparing and correcting work performance
Why control?
– It is the final link of the four functions of management
The only way managers know whether organisational goals established through planning, facilitated through organising, and influenced through leading, are being met and, if not, the reasons why
– Employee empowerment
It encourages managers’ to delegate
– Protects the organisation and its assets
Having controls and backups to reduce, cope and manage disruptions
The control process
Step #1 - Measuring - A combination of approaches (i.e. personal observation, statistical reports, oral reports, and written reports) increases both the number of input sources and the probability of getting reliable information
Step #2 - Comparing
- Acceptable range of variation
- Deviations that exceed this range become significant and need the manager's attention
Step #3 Taking managerial action
– Correct actual performance
- Immediate corrective action corrects problems at once to get performance back on track
- Basic corrective action looks at ‘how’ and ‘why’ performance deviated prior to taking corrective action