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Evaluation (Purpose (decide whether to continue/discontinue training…

- - - - measure how trainees LIKE the program
        
        content
        
        method
        
        trainer
        
        facilities
      - Limitation: cant measure if got meet objective other than satisfy trainee
    - - measure trainee SKILLS & KNOWLEDGE they absorb in training
      - can use QUIZ/TEST to evaluate
      - If no learning = change program
    - - measure extent trainees able to apply knowledge to ACTUAL situation
      - if cant transfer skills acquired = program failed
    - - concern about TANGIBLE impact of program on indi & org
        
        improve performance
        
        better customer service
      - most challenging to evaluate cause got other factors other than emp performance