Producer Churn
Agent leaves the organisation
:
Company terminates the agent :
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Illegal activity
License expired
Personal Issue
Product type
Agent Interview Process
Switch Organisation
Location
Changes in commision
Incentive /Commision
Tenure
Mix popularity
PoC support
Age
Gender
Occupation
Latest policy issue time
Working for some other company
Usual work trend
Persistence of agent policies
Payment plan
Agent Bond
Maritial status
Age Limit
Gender
Education
Occupation
Dependents
Hometown
Location
Trend of license creation
License expiration as per policy
License time period
Retirment of agent
Age Group
Time
Past Health Issues
Economic/Company related factors
Rules/Regulations
Company performance
Inflation
Geographic spread
Employee Count
EE Count
Sudden attrition/growth
association with other company agents
Product category
Product composition
Product popularity
Product maturity
Product commission
Competitive products
Not popular product
Customer feedback
Agents performance
Product knowledge
Product popularity
Certification
Rules/Regulations
Address verified
Contact availability
License verified
High variance in commission
Incomplete paperwork of client
delay in client paperwork
Repetition of declined applications
high variance in product allocation
Assets
End of contract
Different customer feedbacks
Premium not paid
Not meeting sales target
No. of claims denied
claims processing speed
enrollment processing speed
Escalations
Quotations
Agent interaction with client
Conversion percentage
Internal feedback
Unresolved cases
No of policy lapses due to non payment
No of policy cancellation request
No of trainings underwent by the agent
Other important factors
Agent enrollment form - Data points captured while filing the form
Agent re-enrollment Process
Agent retention Policy
Less number of policies and those less number of policies are purchased by their family members and Friends
Stock options - For this, does Aflac's agent should be present in the system for long time