APM

Real Time Visibility of QOS

Demographics of User

Impact

SLA Violations

Total Transactions

Failed

Prioritization

Revenue

Customer Category

Channel

Up sell prospect

HNI / Non-HNI

Desktop

Mobile

Browser

OS

Device

OS

Who Needs to Act

Technical Error

Business Error

Campaign

Internal

3rd Party Interface

Improvement Opportunities

Top 5 areas of Improvement