APM
Real Time Visibility of QOS
Demographics of User
Impact
SLA Violations
Total Transactions
Failed
Prioritization
Revenue
Customer Category
Channel
Up sell prospect
HNI / Non-HNI
Desktop
Mobile
Browser
OS
Device
OS
Who Needs to Act
Technical Error
Business Error
Campaign
Internal
3rd Party Interface
Improvement Opportunities
Top 5 areas of Improvement