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Grievance Handling (Potential Causes (Unfair Treatment, Personality Clash,…
Grievance Handling
Potential Causes
Unfair Treatment
Personality Clash
Poor Communication
Violation of law (Employment Act)
Violation of health or safety standards
Violation of Employment Contract
Violation of work rules and common or established practices
Types of Grievance
General Grievance
Individual Grievance
Grievance Procedure
Unionised
Step 1: Recognise grievance
Step 2: Refer to immediate supervisor
Step 3: Refer to Department Manager
Step 4: Refer to Union Representative
Step 5: Refer to Union HQ and top level management of company
Step 6: Refer to Ministry of Manpower (MOM)
Step 7: Refer to Industrial Arbitration Court (IAC)
Non-Unionised
Step 1: Refer to immediate supervisor
Step 2: Refer to Department Manager
Step 3: Refer to HR Manager
Step 4: Refer to top level management of company
Step 5: Refer to Ministry of Manpower (MOM)
Step 6: Refer to Industrial Arbitration Court (IAC)
Importance of Grievance Handling
Morale
Productivity