Work of Leadership Adaptive work (6 principles for leading adaptive work,…
Work of Leadership
required when our deeply held beliefs are challenged
why handling adaptive is hard?
accustomed to providing leadership in form of solutions
INSTEAD adaptive work requires executives to ask tough questions to garner collective intelligence of ee at all levels an
distressing bc having to take on new roles, new relationships, new values, new behaviors, new approaches to work
6 principles for leading adaptive work
(1) Get on the balcony
give ee a sense of the history the biz & what's good about the past
inform ee of market forces today
ee's responsibility of shaping future
recognize pattern of works
watch for functional/dysfunctional reactions to change
OTHERWISE, executives stuck in daily, tactical operation & prisoner of the system
(2) identify adaptive challenge
ie: British Airways: need to transform an airline nicknamed Bloody Awful by its own passengers
Adaptive challenge: build trust throughout the org
step 1: listen to ideas/concerns of insiders and outsiders
crews on flights
MEET THESE PPL ABOVE TO ANSWER THE QUESTION
whose values, beliefs, attitudes, or behaviors would have to change in order for progress to take place?
what shifts in priorities/resources, and power were necessary?
what sacrifices would have to be made by whom?
step 2: analyze conflicts as clues
surface conflict: expressed across functions
underlying conflict: disputes over seemingly technical issues such as procedures, schedules, and lines of authority were inf act proxies for underlying conflicts about values & norms