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Grievance Handling (Effective ways to handle Grievance (Decisioning…
Grievance Handling
Effective ways to handle Grievance
Examine the causes of grievance
Determine actual cause
Appropriate actions should be adopted to prevent recurrence of the grievance
Decisioning
Develop alternative course of actions
Analyse effects
Make a decision
Gathering facts
Accurate and reliable facts
Record must be kept for grievance redressal
Execution and Review
Execute decision regardless of whether it will hurt the employees involved
Follow up
Acknowledging grievance
Recognize that grievance voiced by employees is real and true
Look into the complaint objectively
Quick action
Distinguish and reconcile grievance as soon as it arises
Benefits of Grievance Handling
Prevents minor disagreements from escalating to serious problems
Voice frustrations and discontentment
Objective and fast means of dealing with complaints
Solves workplace problems and builds openness and trust
Encourage employees to voice concern without fear
Causes of Grievance
Working Environment
Unfair rules
Defective tools and equipment
Poor working conditions
Supervision
Favoritism
Nepotism
Perceived notion of bias
Economic
Underpaid
Overtime pay
Late bonuses
Employee Relations
Suffer from neglect and victimise
Object of ridicule and humiliation
Unable to adjust to their colleagues
Effects of Grievance
On Manager
Increase in unrest within the organization
Having to deal with strained relationship between themselves and subordinates
Increase in disciplinary cases
On Organisation
Low quality of production
Increase of wastage in materials/ potential spoilage of machinery
Low productivity within the organization
On Employees
Reduction of level of commitment
Reduction in the level of morale of employees
Increase in rate of absenteeism and turnover
Rate of lateness of employee increases
Procedures to handle Grievance
Non-Unionised Organisation
Step 2: Refer case to head management
Step 3: If not handled, bring to HR department
Step 1: Bring to supervisor
Step 4: Bring to MOM
Unionised Organisation
Step 3: If not handled, bring to grievance committee
Step 4: If not satisfied, bring to MOM
Step 2: If not handled, bring to higher level management
Step 5: Engage arbitrator to make final decision
Step 1: Bring unhappiness to immediate supervisor
Differences
Unionised Organisation has a grievance committee which consists of employees, union members, and management
Definition
Dissatisfaction of an employee with what he expects from the company and its management