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Counselling (Benefits (Resolving Issues, Enables staff to come up with own…
Counselling
Benefits
Resolving Issues
Enables staff to come up with own solutions
Feeling Valued
Enhanced Self Awareness :
Enhanced Understanding and Awareness of other’s viewpoints
Enhanced Empowerment of Staff
Improved Employee Performance
5-D Counselling Model
Develop Relationship
Define Problem
Determine goals
Decide Plan of Action
Do Follow-Up
Roles of a Counsellor
Rendering Advice
Clarifying the Thinking
Release of Emotional Tension
Reorientation
Counselling Skills
Listening
Observation
Questioning
Paraphrasing
Indications of Problems
Work Performance
Input (Effort)
Output (Results)
Attitude
Relationships
Behavioural
Mood swings
Frustration
Aggressiveness
Expressions of: discontentment, anger, guilt
When Required
Internal (Workplace) Problems
Stress and Anxiety
Lack of Support
External (Personal) Problems
Family and Relationships/ Marital
Financial Problems
Bereavement
Definition
Process to help a person cope better