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API measures (Service (Security (No. of security breaches, No. of…
API measures
Service
Availability
Performance
Security
No. of security breaches
No. of incorrect access rights assigned
GDPR non-compliance rate
No. of Data Protection/GDPR approvals requested
No. of APIs processing sensitive data
Errors
No. of Incidents
% Incident Resolution rate
Business impact
Business cost
User disruption
Data Quality issues
Changes
No. of Changes
% successful changes
Growth
API Community
Developer Churn rate
visit but no usage
use once do not return
Developer uptake
Total developers
Top 10 developers
Active vs Inactive developers
Usage
Traffic per API
Top 10 traffic API
long-tail traffic
No. of APIs per business area
Social Media
Integrations
No. of new API integrations
No. of legacy integrations decommissioned
No. of Systems per API
Total legacy integrations
Business value
Quantitative
Customer journey time
Speed to market
development acceleration
project acceleration
ROI
DevOps and Service Costs
Qualitative
Social media
Innovative usage
UX