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Topic 7: Motivation, Satisfaction and Performance (Defining Motivation,…
Topic 7: Motivation, Satisfaction and Performance
Defining Motivation, Satisfaction and performance - age 334
Motivation:
Anything that provides direction, intensity and persistance to behaviour
Performance: the behaviours directed toward the organisations missions or goals, or the products and services resulting from those behaviours
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Understanding and Influencing follower motivation
There are many theories of motivation. Better leaders are the ones who have more knowledge in this area as they will have a larger repertoire of responses and will be better able to choose a response for the situation.
A good response will result in 'higher performing and more satisfied employees'. Page 339Most performance problems can be associated with the following four causes:
- Unclear Expectations
- Skill defecits
- resource/equipment shortages
- lack of motivation
This last one is the most difficult- follower needs, individual preferences, expecations, sesnse of equity, interests and responsiveness to rewards and punishment all play a plart.
It is important to consider followers and theories of motivation.
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Understaning and Influencing Follower satisfaction
Page 361
Satisfied workers are more likely to continue working for an organisation and to engage in organisational citizenship behaviours that go beyond job descriptions and role requirement, and help reduce the workload and stress of others in the organisation
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