CAP 1. THE COMMUNICATION PROCESS
THE MODEL OF COMMUNICATION
Main elements of the communication process we have.
It is based on
The origin of a bridge where the sender has detected the object, the language and the correct content.
When communication is effective
The receiver understands what the sender wants to say.
The receiver responds to the sender.
WHAT IS COMMUNICATION
Process of transmitting information, feelings and experiences to others or others.
Purpose of communication should be.
Focus on behavior.
Compatible with forms communicates people.
Not contradictory to himself.
It is one of the specific forms of language.
Individual use that each person makes of their language.
Set of media that can be human and express your thoughts.
Official language of a country.
Process of transmitting.
CAP 3. ORAL COMMUNICATION
The conversation is the most important means we have to communicate orally, so respect for the opinions of the other is fundamental
GESTURES AND BODY LANGUAGE
The other external element that will condition our first impression before the audience and much of the presentation are our manners and gestures.
Some tips for first impression
When answering the phone, be warm and enthusiastic.
When answering the phone, say hello politely and identify yourself and your organization.
Answer all calls before the third ring.
Control your language.
THE IMPORTANCE OF THE PROFESSIONAL IMAGE
It consists of
Good education and personal presentation can lead to a promotion against a rival with the same professional preparation.
Attitudes and proper behavior can ease the tensions that rivalry causes.
Professional image and manners pave the way to success.
It is one of the most determining factors in professional success.
CAP 4. COMMUNICATION ONLINE.
What does it mean
Set of people chatting.
Some recommendations when chatting we have
Do not flood the canal.
Do not use capital letters per standard.
Keep respect with people.
What is it
It is a message that is regularly sent to a list of e-mail addresses stored on a server.
There are two ways to send messages.
Simple text, just like any other email message.
In HTML format it is very similar to receiving a web page
What is it for
To send letters or other information to known people.
Parts of an email
CC The BCC
A private network within an organization that uses technology very similar to the internet
What the intranet allows
Use and share documents
CAP 2. WRITTEN COMMUNICATION
LETTERS - RECOMMENDATIONS
Use letterhead paper that includes all the data needed to respond to the letter.
As it should be the writing of letters
Let the reader understand the message how it should be.
You should get a response from the reader.
That the recipient is interested in reading it completely.
It is a letter, but internal and much more flexible.
To communicate something to the members of an organization.
No greeting, no formal farewell.
The communication goes in hierarchical order from highest to lowest, never the other way around.
It can be brief or extensive.
Avoid using words of doubtful interpretation.
The information is temporary.
You may have lines or not.
Paragraphs are written in single spacing.
It is the most elegant and formal written communication that exists.
Parts of the letter
Content or body
Evaluate the degree of progress or delay, detect failures, appreciate good performance.
The parts of a report are
Text or body