HOTEL ORGANIZATION (CAP 1. DEVELOPMENT OF THE HOTEL INDUSTRY.…
CAP 1. DEVELOPMENT OF THE HOTEL INDUSTRY.
It is an organized activity that includes the transportation, accommodation, food and recreation of the tourist.
It is an activity carried out by citizens of the world very often, either internally or overseas.
Cultural and scientific tourism
It is based on personal self-education.
It is based explicitly and solely on relating business-based ideas.
It provides individual benefits to participants.
Leisure and recreation tourism
It allows people to enjoy, rest and relax.
It consists of
In the third century the Roman Empire developed a chain of accommodation.
The first first class hotel was the Tremont House in Boston, offering for the first time rooms with keys.
Merchants barter goods by lodging.
In 1960 the Motor Hotel, known as Motel, was born, aimed at the segment of vacationing families.
CONCEPTUAL FRAME OF HOTELS
It is an establishment that offers accommodation with or without complementary services.
Bed and Breakfast Inns
CAP 3. Areas of hotel service. The reception
CUSTOMER ENTRY, STAY AND DEPARTURE
Cycle of lodging we have
Upon arrival at the hotel, the ticket is formalized by means of the registration card.
4 copies must be made to send them
The guest must make a reservation previously guaranteed.
For checking out all guest accounts are confirmed with all departments.
SHEETS, PRINTED, COLLECTION AND PAYMENT SYSTEMS
When your balance is zero because you have paid for the collection systems.
It indicates the amount paid by this as payment of your invoice.
Department that can be handled in various ways like manual, mechanized or computerized.
ORGANIZATION AND FUNCTIONS
Meaning of recepcion
Frequent contact of the client with the hotel, takes care of keeping the register from the arrival and departure of the guest.
Reception Area Functions
Check-in and check-out
They are characterized by
Safe deposit box and safety deposit box
Hotels have a safe in their rooms to provide greater protection of the client's values.
Luggage checkout forms
Department of luggage can not deliver to any customer their bags without the ticket.
Collect the following information
Time when I pay your bill
Signature of the cashier
Department only uses documents to control the money of the invoices paid.
Takes care of
Verify that the connectors in the departmental reports are registered.
Check the correction of individual balances of the guests.
Review and verify daily income reports.
Prepare the report of the Night Auditor to manifest in each department.
CAP 2. DESIGN AND DISTRIBUTION OF PLANT
DESIGN AND DISTRIBUTION OF PLANT
It is the process of determination that constitute a productive system capable of achieving goals set in the most appropriate way.
What is the purpose for the design and distribution of plant
The ordering of machines, workers and services to provide maximum value
Plant characteristics and distribution
Make a major effort in the analysis of the different problems of distribution.
Always maintain an interrogative attitude by asking the consequences of certain actions.
Create a qualified and conscientious work team.
The market studies that define
Geographical distribution .
Greater precision the volume of markets.
Series of factors important for justification.
What is it
It is a document that pretends if the project or idea or is possible to carry it out.
Different support studies have
Study on raw materials
Study related to the product
What is it
It is the result of the productive process
Actions that market management is following.
CAP 4. THE CONSERJERY AND FLOORS
ORIENTATION AND ASSISTANCE
The concierge performs
An extensive repertoire of consultation materials, personal contacts of your community.
It facilitates information through guides, instructions, circulars, manuals and tokens
They are divided into
What do you care
From controlling the
Employees of the hotel
Takes care of
Clean rooms, common areas of the hotel and room service
Floor and floor cleaning
Unqualified way of the auxiliary tasks of cleaning and arrangement of floors and public areas
He is responsible for coordinating guest services.
Advise guests on how to invest free time.
Arrange external hotel services such as car rent.
It consists of
That cleaning is a requirement and an indispensable factor.
Customers have priority expectations when using the facilities of a hotel in which they have a degree of quality in this regard.