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OTC 230 Passenger Handling (This course is not :no_entry: (How to check in…
OTC 230 Passenger Handling
Arrival
Deboarding
Effects of Air Sickness
Help on stairs
Wait for whole group
Escort
To Bus
To Terminal
Tail stand first (Ground Ops)
Preparation
Check with Flight Following
ETA
Other pax arrival needs
Safety :red_flag:
Aircraft
Potential injuries
Struts
Horizontal Stab
Hot Exhaust
Hot brakes
Prop
Stairs
One at a time
Tripping/Falling Hazard (GA8 Air Van)
Front Seat Ladder (C208)
Fuel Trucks
Departure
At the aircraft
Check with PIC / Ground Crew
Who's responsible? Who does it?
Pax seating arrangement
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Hand luggage in pods?
Safety :red_flag:
Aircraft
Struts
Horizontal Stab
Stairs
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One passenger at a time
Tripping (clothing)
Front Seat Ladder (C208)
Prop
Pax Briefing
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Safety Equipment
Seat belts
Use of infant belts
Operation
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Rules (don't remove until...)
Fire Extinguisher
Exits
explanation
demonstration (as necessary, e.g. language barrier, complex C206 rear door with flap down)
First aid kit
Survival kit
Life jackets
use of
when to use
V2 Track Emerg Button
ELT
Comfort Items
Seat Pockets
Sick sacs
Ear Plugs
Reading Material
Aircraft Safety Card
Air Vents
MAF Headsets
when silence is required
Water Bottles
Hand baggage stowage
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Mobile Phone & Portable use
Personal Headphones
No smoking
e-cigarettes
Flight Details
Flight time & ETA
Weather
Route
Destination
Pilot(s) Name
Boarding the aircraft
Disabled pax consideration
Seating order? [#]
Assistance with belts
infant seating location requirement
VIP Consideration
Prayer
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On the tarmac
Passenger Escort
Walking
Where to walk
Point out hazards
Stay on designated areas
Walk behind other aircraft when crew in cockpit
Don't walk directly behind other aircraft with engines running
Help with baggage?
Walking speed
Consider disabled pax
Consider older pax
No contact with public
Confirm all present with manifest before leaving
Keep group together...no passenger walks alone
VIP Considerations
Bus or minibus
Airport Driver
MAF Driver
See Airside driving course
Safety :red_flag:
Photography restrictions as applicable
Vehicles
Local authorities - Be aware of airport security events
Other aircraft
Noise
Jet Blast
Tripping hazards
In the terminal
Bathroom / Washroom Use before flight
Security Checkpoint
No contact with public after security check
Weighing Passengers
Weighing hand luggage
Dangerous Goods
This course is not :no_entry:
How to check in passengers (OTC510)
How to load an aircraft (OTC225)
Customer Service (although good customer service attitudes are essential) (OTC535)
How to clean out the aircraft after a flight
Only about apron safety and hazards (OTC200)
How to load medevac patients
A stand-alone course
How to manage passengers during bookings and ticketing (OTC505)
Anything to do with finances
Other Cases
Medevac Flights
Stretcher
All hands on deck to help
Ambulance / Aircraft Liason
Medical Personnel
Medical Equipment
Oxygen Bottles
Patient Family
This course is :check:
For ops staff (pilots, copilots and non-pilots)
On pax handling from after check-in to doors closed & shut-down until pax are in terminal
Non-Technical Skills / Human Factors / Safety
:red_flag:
attitudes
friendly?
helpful?
polite?
looking out for hazards?
PPE
Security Clearance / ID / Training
Legend
Safety
Not Applicable
Course Contents
(incl. other colours)
Cover in Medevac Course
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