Training Research and Data Collection Process (Step 1: Determine what kind…
Training Research and Data Collection Process
Step 1: Determine what kind of information we (the agency) are looking for, and what we hope to do with that information.
Is our training increasing performance? How are we measuring this performance now?
There is a fair amount of OJT. Whom is performing the OJT and is it being done properly and effectively?
What are employee turn over rates? Reducing turnover and increasing longevity is a strategic goal.
Within the first 60 days
Within the first year
What percentage of employees stay longer than 3 years
How do employees feel about the company?
Is there an overall positive work morale?
Are we viewed as a long term employer?
How do employees feel about our current administration team?
How do employees rate their supervisors and support they receive?
What do employees know about our history, mission, goals, and work values. Does what they know match how the agency wants to portray itself?
Step 2: Collecting information
Knowledge of and Reaction (feelings about) the company: Use anonymous employee surveys
With 10 locations across 3 counties, electronic employee surveys are desired.
Can you explain the mission of the company?
Can you describe the work culture at the company?
Can you describe the goals of the company, and how your work contributes to those goals?
How would you rate/describe your supervisor?
How do you view your position with the company?
How would you rate the feeling of support you receive from your supervisor (1-10)
How would you rate communication from the admin team?
How would you rate the admin teams understanding of current organization issues?
How happy are you at work (1-10)
Would you refer a family member or friend to work here?
How would you describe promotion and raise opportunities?
Do you feel valued in your position?
If you were to quit your job today, what reason would have led to that decision?
Do you feel the leadership team takes employee feedback seriously?
Do you trust the administration teams decisions?
How beneficial would you rate the formal training program? Informal training on the job? 1-10
Does this training have a positive impact on your job?
What training did you feel was not beneficial?
What additional training would you like to have?
What are the company goals and mission? Is the mission statement clear? Are strategic goals clearly communicated to our employees?
Do rewards programs exits and do they match the desired performance goals/markers/strategic goals?
What are turn over rates as described in step 1?
Evaluate and compile exit interview responses
evaluate current training program and performance markers and trends
Does the training align with the organizational goals?
Does the training meet all legal requirements?
Is the training cost effective?
Is the training positively improving performance?
Step 3: Review the Data
Does the data point to a training deficiency or organizational roadblocks that need to be addressed?
If the data points to organizational barriers, make a plan to address these barriers
If the data points to a training need, determine what the training need is
Follow the ADDIE process to create and implement a new/revised training system