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Communication (Barriers to Communication (Psychosocial Barriers (Not…

- - - - Follow through on what you say
    - - Anticipate objections
      - Present information in several ways
      - Address all relevant aspects of a topic
    - - Achieve credibility with your audience
      - Any argument should be backed by by claims and facts
    - - Use multiple communication techniques
      - Use graphics and audiovisuals appropriately
    - - Present a rounded picture
    - - Know your audience
      - Know your purpose
      - Know your topic
    - - Develop a practical, useful way to get feedback.
      - Consider ways to get meaningful input from people
- - - - Face 2 Face meetings
      - Voice Conversations/ Teleconferencing
      - Video Conferencing
      - VOIP
      - Online Chat
    - - Memos
      - Blogs/Articles
      - Reports & Studies
      - Lists
      - Text Messages
      - Social Media
      - Email
      - Microblogging and activity streams - fb, twitter, rss feeds
      - Letters
  - - - Tone
      - Volume
      - Pitch
      - Voice Modulation
    - - Gestures
      - Facial Expression
      - Postures
  - - - Internal
        
        Collaborative Workspaces
        
        Document & File Sharing
        
        Reports
        
        Web-based video conferencing
        
        CRM
        
        Email
        
        IMs, groups chats, chat rooms, workrooms
      - External
        
        Advertising
        
        PR
        
        Consulting
- - - - 1990s: GUI (graphical user interface) for connectivity
      - 2000s - TUI (touch-based user interface) for mobility (Anytime, Anywhere access)
      - 2010s - NUIs (natural user interface) for optimization (connects optimally)
  - - - Pragmatic (concerned with the relations between signs/expressions and their users) and
      - Semantic (study of relationships between signs and symbols and what they represent)
      - Syntactic (formal properties of signs and symbols)
    - - Sender-Message-Channel-Receiver (SMCR) Model of Communication
    - - A channel, to which signals are adapted for transmission
      - A receiver, which reconstructs the encoded message from a sequence of received signals and decodes it
      - A transmitter, which encodes the message into signals
      - An information destination, where the message arrives
      - An information source, which produces a message
    - - The model articulates that sending and receiving of messages happens simultaneously between people
    - - In Which Channel
      - To Whom
      - Says What
      - With What Effect?
      - Who
    - - Message
      - Feedback
      - Encoder-Source-Decoder
      - Field of Experience
    - - Effect
      - Audience
      - Occasion
      - Speech
      - Speaker