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Grievance (Causes (Economic, Work enironment, Supervision, Organisational…
Grievance
Causes
Economic
Work enironment
Supervision
Organisational change
Employee relation
Miscellaneous
Measures to avoid errors
Helpful attitude and support from management
Introduction of procedure to employees
Following fair and simple procedure
Formulating clear policies
Delegation of appropriate authority
Respect decisions taken at all levels
Benefits
Raise concern
Provide fair and speedy means
Prevent minor disagreement
Save time and money
Build organisational climate
Steps in handling procedure
Step 1: Acknowledge dissatisfaction
Step 2: Define the Problem
Step 3: Get the Facts
Step 4: Analyse and Decide
Step 5: Follow up
Errors in handling procedure
Stopping too soon
Expressing opinion in management
Failing to maintain proper records
Communicating in improper way
Taking the wrong decision
Unionisation
Step 5: Negotiate a Contract
Step 4: Win the Union Election
Step 3: Sign Up Majority on Union Cards
Step 2: Adopt an Issue Program
Step 1: Build an organizing committee
Definition
Dissatisfication
Complaint
Grievance
Basic Elements in handling procedure
Existence of sound channel
Procedure should be simple
Steps should be defined clearly
Non-Unionisation
Step 2: Administrative Head
Step 3: Appeal Board
Step 1: Immediate supervisor