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Golden Rules for Customer Success:XX Essential Rules for Excellent…
Golden Rules for Customer Success:XX Essential Rules for Excellent Customer Service (TOC)
Create the Customer Service Culture
Value and empower your service team
Leadership by example
Put customer first in everything we do
Take care of customers as you would take care of your loved ones
Have a set of interview-selection-training for service staff in place to ensure consistency in service quality
Encourage and focus on continual improvement
Focus on Products and Services
Be quietly persuasive
Admit mistakes and fix them quickly and promptly
Ensure up-to-date information/ knowledge about your products and services
Always remain professional
Deal with each situation as if it's new
Focus on the YES
Make sure to follow up
Solicit both good and bad feedback
Offer n-question-ask return policy for your products
Focus on Customer
Identify and anticipate needs
See things from customers' perspectives
Learn how to apologise well
Show appreciation
Read the customer
Ask the right question
Address your customers by name
Listen to your customers
Connect with your customers through multi-media
Getting use to work under pressure
Building Customer Loyalty
Provide what you promised to gain credibility
Use feedback to make quick changes/ improvement
Make it easy/ simple for customers to do business with you
Focus on 'Service Excellence'
Exceed Expectations
Give more than expected
Fix things quickly and promptly when they go wrong
Giving not only the best customer service, but legendary
Act quickly and promptly
Do ordinary things extraordinary well
Under-promised, over-delivered
Recognise when to exceed expectations
Do more than is required of you
Being Human
Adopt open, honest communication as the foundation of relationships
Customers remember the service a lot longer than the price
Be emphatic
Be approachable, friendly and helpful
Treat customers with respect, put yourself in their shoes
Create unforgettable experience
Serve customers with integrity, sincerity and respect
Find solutions to customer needs
Connect and build relationships with your customers
Build your business on great friendship