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Customer Service (Develop an End to End Student Journey HIGH (Develop a…
Customer Service
Expand PYP Online Resources
Med- Low
E-books, additional resources research on best options
Add Entrepreneurship Skills Focus, Leadership Framework and Psychometric Testing HIGH
Can Networking attendance be included in mandated face to face hours
Online WIFI Capacity Issues to deliver new curriculum - HIGH
Expand NPIP online capacity
Med-Low:
Need research on what potential NPIP has HIGH
Complete Competitor Analysis in NPIP space HIGH
Review NPIP Survey Questions HIGH
Review NPIP Course Content
Consider additional NPIP Modules
Expand CEP Online Capacity
MED
Add Webinar/Online component
Research on current content - can we be more flexible and offer blended approach face to face/webinar and/or core/electives - modular approach
Enhance Student Experience
HIGH
Business Planning
More Events
Guest Speakers
Career Workshops
Conduct Research on what they want/need HIGH
Make it a standing item in Team Meetings
Review Staff Ratios, Budget, Resources to offer these Value Adds HIGH
Develop an Alumni Strategy
HIGH
Needs to be taken seriously by C&I with investment $$$ HIGH
Do Research - what do they want? HIGH
Ideas: Internship Mentors, Online Community, Workplace Projects, Leadership Programs, Guest Speakers, Exclusive Programs e.g. Leadership / application only basis, Market Success stories, Credentialling
Develop a Alumni Strategy Working Group - have a national approach, consolidate what we are already doing in this space ** HIGH
"Where are they now" Marketing Campaign
Review Trainer Contracts - do we need full timers
Need to consult with national team, if needed, where, what days, what work would they do? - MED - HIGH
Need research on what we need. Full time, part itme 0.6, what work they would do?
Develop an End to End Student Journey
HIGH
Develop a Student Vision Statement to keep everyone focused on the student
Need a Working Group to map this out
Needs resources and time
Need a Charter Statement
Need map of the student journey - refer ASQA audit model
Develop a Customer Service Framework
Develop a Customer Service VISION statement
Create a Communication Strategy - How to communicate IMPORTANT information last minute e.g. WhatAPP or Student Portal
Customer Service Staff Training
: HIGH
Customer Service
Sales
Cross Training
Time Management/Email Management
Product Knowledge
Review what training is currently taking place, is it working?
SHOW US THE MONEY
HIGH We need resources and $$$ to do a lot of these activities