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HRD: Evaluation (2) (Creation of Evaluation Materials (3 point review…
HRD: Evaluation (2)
Creation of Evaluation Materials
Consider subjectivity of response scales
Match the nature of items to response scales
Cut out unecessary use of opt out items
Do not lump specific numbers into general categories
Choose meaningful categories for items
3 point review
Questionnaire's understandability
Evaluate all scenarios
Pilot Test
Guidelines of evaluation
Respondent's cooperation must be voluntary
Use more than 1 source of collection
Respondent's anonymity must be protected
Put down what is to be known in detail
Comply with the Personal Data Protections Act
Methods and tools
Surveys
Word of mouth feedback
Pulse checks
Dedicated Observers
Interviews
Kirkpatrick's 4 models (Data collection)
Lvl 2) Learning
Knowledge
Skill
Committment
Attitude
Lvl 3) Behaviour
Comprehensive improvement system
Performance Appraisal
Degree of implementation
Lvl 1) Reaction
Pulse Check
Dedicated Observers
Survey
Lvl 4) Results
Results obtained
Milestones
Slow process. No instant gratification