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QUALITY OF
PERFORMANCE (RELATION BETWEEN QUALITY
& THE VARIOUS…
QUALITY OF
PERFORMANCE
-
QUALITY
MANAGEMENT
SYSTEMS
QUALITY MANAGEMENT
- Quality planning
- Quality assurance
- Quality control
- Quality improvements
BENEFITS OF QMS
• increase customer satisfaction
• time & resources used efficiently
• production increases
• vision, mission & business goals may be achieved
• business achieve competitive advantage
• increase market share & profitability
QM: encompasses both quality control & quality assurance, as well as quality planning & quality improvement
QMS: a framework that a business uses to manage key processes to ensure that it maintains a certain standard of quality
CONTINUOUS
IMPROVEMENT
- PLAN
identify problem, develop plan for improvement to systems & processes, answer q's such as what to do & how, plan method & approach
- DO
implement plan on small scale, implement processes & systems
- ANALYSE/CHECK
use data to analyse results of change, determine whether it made difference, assess & plan & establish if its working
- ACT AS NEEDED
implement the improvement, devise strategies for continuous improvement
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