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Zoho Desk Implementation (Execution (Roadshow (documentation), Pre…

- - - - Intended users that will define the cost
      - no reference for old records (cases) after migration
      - Benefits: **value added benefits not on objectives
      - record access after full migration
    - - WBS
    - - Finalizing all requirements
      - Completing the configuration during the 45 day onboarding period
      - Successfull initial run
    - - Sales
      - Project team
      - VBP
      - *Support - how to continue support during transition period
- - - - Operations Team (Helpdesk)
        
        Workflows for automations
        
        Form fields
        
        Email responses and templates
      - Project Team
        
        Customer information
      - Management Team (VPs, Ops Primes)
        
        Reports
        
        Dashboards
      - Customers
        
        Portal forms and sections
    - - Zoho Onboard Team
      - e-HD team