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COUNSELLING (5-D Counselling Model (Develop relationship, Define the…
COUNSELLING
Definition
Process to help a person cope better
Benefits
Improved corporate identity
Personal Development
Benevolence
Maintain company assets
When Required
Internal (workplace) Problems
Personality issues
Organisational issues
External (personal) Problems
Financial problems
Depression
Illness
Marriage issues
Alcohol & drug addiction
Counselling Skills
Listening
Observation
Questioning
Paraphrasing
5-D Counselling Model
Develop relationship
Define the problem
Determine the goals
Decide on the action plan
Do follow up