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Decision making (steps (develop alternatives, selection of alternative,…
Decision making
steps
develop alternatives
selection of alternative
diagnosis and analysis of cause
implement alternative
recognition of decision requirement
evaluate and feedback
decision biases to avoid
overconfidence
wrongly define the problem
use what is in the past to decide
selective perception
justifying past decisions
influence of first impression
importance of decision making
solves its problems
allocates resources
accomplish objectives
involves POLC
Conditions
certainty
everything known
risk
outcome unknown
uncertainty
only goals known
ambiguity
not knowing anything
what is decision making
a process of identifying problems and opportunities and then resolving it
making decision involves choice among available alternatives
types of decisions
programmed
routine and simple decisions made to resolve daily problems
able to apply in the future
non programmed
response to situations that are
unique
poorly defined
largely structured
have important consequences
custom tailored treatment
pros and cons
pros
border perspective
more alternatives evaluated
reduce uncertainty about alternatives
provides support for decisions
cons
decision may satisfy no one
go with the flow
waste resource for programmed decisions
no decision responsibility
time consuming