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Manage Reverse logistics (Designing a reverse strategy and process…
Manage Reverse logistics
Processes for managing reverse logistics
Key process
Designing a reverse strategy and process
Implementing a reverse strategy and process
Identifying requirements of reverse logistics
Identifying requirements of reverse logistics
Assessing the as-is state of reverse logistics strategy and process
Determining the stakeholders for each product or product group's reverse logistics requirements
Gathering requirements from each stakeholder group
Consolidating and categorizing requirements
Determining the impact of stakeholder requirements on strategic priorities
Reviewing organizational and SC strategy to determine if stakeholders' reverse SC requirements necessitate modifications to these strategies.
Designing a reverse strategy and process
Prioritizing requirements based on organization and SC strategy
Designing the to-be state of reverse logistics, either during product development and introduction of new products or as modifications to existing operations
Analyzing the gaps between the as-is and to-be states
Developing a qualitative benefit-cost analysis to justify strategic choices and tradeoffs
Generating a reverse logistics strategy, including how the strategy might need to change at various points in the product life cycle
Influencing executive support to champion and lead the strategy and allocate funding
Designing information systems and network locations for reverse SC activities
Designing processes and policies for each product, subcomponent, waste item, and raw material entering the reverse logistics hierarchy
Implementing a reverse strategy and process
Gaining final executive approval and funding for specific infrastructure and process changes or contract negotiations to implement the strategy
Planning and implementing projects to change processes and infrastructure
Contracting with third-part participants
Using change management to alter the culture of the organization to support the changes over the long term
Setting up metrics and goals for monitoring and controlling operations and customer service impact
Monitoring and controlling the processes and operations
Gathering feedback and implementing continuous improvement