Manage Reverse logistics

Processes for managing reverse logistics

Key process

Designing a reverse strategy and process

Implementing a reverse strategy and process

Identifying requirements of reverse logistics

Assessing the as-is state of reverse logistics strategy and process

Determining the stakeholders for each product or product group's reverse logistics requirements

Gathering requirements from each stakeholder group

Consolidating and categorizing requirements

Determining the impact of stakeholder requirements on strategic priorities

Reviewing organizational and SC strategy to determine if stakeholders' reverse SC requirements necessitate modifications to these strategies.

Designing a reverse strategy and process

Prioritizing requirements based on organization and SC strategy

Designing the to-be state of reverse logistics, either during product development and introduction of new products or as modifications to existing operations

Analyzing the gaps between the as-is and to-be states

Developing a qualitative benefit-cost analysis to justify strategic choices and tradeoffs

Generating a reverse logistics strategy, including how the strategy might need to change at various points in the product life cycle

Influencing executive support to champion and lead the strategy and allocate funding

Designing information systems and network locations for reverse SC activities

Designing processes and policies for each product, subcomponent, waste item, and raw material entering the reverse logistics hierarchy

Implementing a reverse strategy and process

Gaining final executive approval and funding for specific infrastructure and process changes or contract negotiations to implement the strategy

Planning and implementing projects to change processes and infrastructure

Contracting with third-part participants

Using change management to alter the culture of the organization to support the changes over the long term

Setting up metrics and goals for monitoring and controlling operations and customer service impact

Monitoring and controlling the processes and operations

Gathering feedback and implementing continuous improvement