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Conflict Management 1 (Potential Causes Of Conflict (1) Objective…
Conflict Management 1
Changing views of conflict
1) Traditional View
2)Human Relations View
3)Interactionist View
Outcomes of Conflicts
1)Functional Conflict(Constructive Conflict)
2) Dysfunctional Conflict (Destructive Conflict)
Types of Conflict In The Organisation
1) Conflict within the individual
Goal Conflict
Role conflict
2)Conflict between individuals
3)Conflict between individuals and groups
4)Conflict betweeen groups in the same organisation
5) Conflict between organisations
Potential Causes Of Conflict
1) Objective Interference
2)Competition for scare resources
3)Personality differences
4) Differences in Perception sets
5) Change
6)Failure to communicate
7)Ambiguity Over responsibility/Jurisdiction
8)Co-ordination of work