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Day 7 (Client and delivery management (Commercial framework (Lead…
Day 7
Client and delivery management
Avoid ambiguous language
Commercial framework
Lead generation
Qualification
Proposal
Acceptance
Delivery
Close Out
Sales
Everyone is a salesperson
You never know who you'll meet
Client Engagement
RFP's
MSA's
SOW's
TSD's
LOI's
Steps to success
Be prepared
Be Professional
Care
Manage expectations
No surprises
Client Model
Outsourced
Managed Service
Supplementary
Fixed priced
Site Visit
IRD
NZQA
Consulting skills
Actively listen
Take notes
Ask Questions
Eye Contact
Make sure you understand
Trusted adviser
Project Life-cycle
Software/Systems Development Life Cycle (SDLC)
Planning
Analysis
Design & Build
Test
Release
Maintenance
Each phase produces documentation
Requirements Traceability Report