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Hello there! How you doing? I see that you’re from <Zendesk>. How’s…
Hello there! How you doing?
I see that you’re from <Zendesk>. How’s the weather like in <Australia>?
Sweet! BTW, what’s a smart, modern company like <Zendesk> doing without chat in this day and age?
Hmmm, now that you’re here, let me help you figure out how chat can help you out for your particular objective. What exactly are you looking to use chat for?
I need to sell more through my website. Excellent! Sales is one of our core strengths at Freshchat. In fact, sales is what 65% of our customers use it for.
You can set up proactive engagement on different landing pages to collect lead information automatically before your sales folks prioritize and engage with that user.
Let me show you a quick GIF of how this typically works!
Now you see what I'm talking about. Got it?
Yes, where do I sign up?
Sign up!
Other -> Let me talk to a real person.
Umm, no! I’m not really convinced yet.
While customers are in trial, you can show them the value of key aspects of your product, onboard them non-intrusively and contextually, and ensure they are happy with you!
Watch this video to see how Chargebee uses chat to onboard new users! (Chats were opened and clicked on by 65% of their new uses vs a paltry 13% for onboarding emails!)
Amazing! Sign me up!
Yeah, sure! Let me tell you about our other secret weapon: Intelli-assign.
Teams with two or more agents swear by this feature as it automatically assigns agents chats based on expertise, load-balancing and agent productivity.
See how this works for one of our customers during their peak hours!
Amazing right?
Wow, sign me up!
Sign up!
Congrats, you just signed up for Freshchat successfully! And guess what, you did so with zero human intervention! See what I’m talking about?
Activate your account and start automating sales with your first bot here!
Can I get a comprehensive list of features?
Yes, definitely. Click here to see a comprehensive list of our support features.
This is pretty comprehensive, eh? Sign me up!
Umm, that's great but can I see how real teams actually use Freshchat for sales. Show me a case study!
Yes please! Here are a couple of case studies on how companies use Freshchat for sales!
Alternately, click on the play button to see a short video on what the sales head of a leading saas company has to say on using Freshchat.
I want to support my users inside the product.
Awesome! We come from the same company that build the industry-leading support product - Freshdesk, so support is definitely one of our strong suits.
Check out our fastest-in-class agent interface to see how our 'smart plugs' feature brings down response times, increases agent productivity.
Did you know that every second you brush off your first response time increases customer happiness levels by 2%?
Of, course I knew that! Where do I sign up?
Sign up!
I want to discuss something specific. Can I talk to a real person?
That's cool. Tell me a bit about your other features too?
Yeah, sure! Let me tell you about our other secret weapon: Intelli-assign.
Teams with two or more agents swear by this feature as it automatically assigns agents chats based on expertise, load-balancing and agent productivity.
See how this works for one of our customers during their peak hours!
Amazing right?
Wow, sign me up!
Sign up!
Congrats, you just signed up for Freshchat successfully! And guess what, you did so with zero human intervention! See what I’m talking about?
Activate your account and start automating sales with your first bot here!
Can I get a comprehensive list of features?
Yes, definitely. Click here to see a comprehensive list of our support features.
This is pretty comprehensive, eh? Sign me up!
Umm, that's great but can I see how real teams actually use Freshchat for sales. Show me a case study!
Yes please! Here are a couple of case studies on how companies use Freshchat for sales!
Alternately, click on the play button to see a short video on what the sales head of a leading saas company has to say on using Freshchat.
Umm, still not sure!
Is there anything specific that you're looking for?
Integrations?
Bots?
Reporting?
Pricing?
Can I use chat for marketing purposes?
Oh, yes. We support a host of powerful marketing features.
We have a powerful event-tracking system that lets you set triggers to set off specific actions to proactively engage with your users.
In fact, a major e-commerce player recently used Freschat to re-engage 15% of their inactive user-base using pre-set triggers.
You can see it in action on the left or read more about it here.
Wow, that's so cool. Let me try it out too!
Sign up!
What else do you have? I'm so glad you asked!
drumbeat
Introducing scheduled campaigns.
Use campaigns to acquire new customers, retain old customers and engage with the ones that are falling off!
Quickly browse through this case study to see how Amex uses scheduled campaigns to re-engage users.
Exactly what I was looking for! Sign me up!
Wanna see more? Here's a comprehensive list of
marketing related features that we have!