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Operations & tips (72,000 transactions a month from 35,000 policies…
Operations & tips
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Quality control
They have a team that looks at 15-20% of calls to make sure they are saying / doing the right things.
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72,000 transactions a month from 35,000 policies
These interactions include buying policies, MTA, policy cancellations, claims, renewals, box fittings, rewards through the app etc
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For every 1000 policies they have 2,050 interactions
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