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Incident / Problem / Change Management (Incident Management (Assignment…
Incident / Problem / Change
Management
Incident Management
Affected user
Contact No
Company
Location
GEO
Country
State
City
Ticket No
Type : Alpha Numeric + Prefix with INC
Catogery
Sub Catogery
Configuration Item
State
Ticket Type
Service
Assignment Group
Group 1
Group 2
Group 3
Assigned to
User List
User2
User1
Impact
Urgency
User effected Count
Severtity
2
3
1
Priority
SLA Class
Change Management
Configuration Item
Risk
Medium
High
Low
Lead Time
Business Impact
Requested By
Global Change
Source
Number
Short Desc
exception Reason
Desc
Approval
Approver1
Group1
Group 2
Approver 2
User 1
USer2
Approver 3
CAB
Type
State
Closure code
Environment
Assignment Group
Assigned To
User1
User 3
User2
Schedule