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Account Payments (Resource Management (Findings 11/07 - Interview Maurizio…

- - - - Overall Remarks:
        Evolution 2016-2017: EUPP GE/NL internal: +31%
        EUPP GE/NL Customer: -42%
        EUPP IT: -45%
        SCTT - SPS: +21%
        SCTT - MSP: +372%
    - - All processes: incidents occurred in production (normally 0%) EUPP GE/NL: 2016: 44%
        2017 H1: 65%
        EUPP IT: 2016 83%, 2017 H1 90%
        
        Evolution 2016-2017: EUPP GE: -15%
        EUPP NL: -39%
        EUPP IT: +26%
        SCTT - SPS: +23%
        SCTT - MSP: +208%
    - - Level of support 2016 EUPP GE/NL: 67% SLS, 30%TLS
        EUPP IT: 100% SLS
        SCTT - SPS: 33% FLS, 46% SLS, 20% TLS
        SCTT - MSP: 76% SLS, 24% TLS
        Level of support 2017 EUPP GE/NL: 53% FLS, 47% SLS
        EUPP IT: 1 Prior 1 SLS
        SCTT - SPS: 46% FLS, 48% SLS, 6% TLS
        SCTT - MSP: 66% SLS, 34% TLS