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PeopleSmart (Talking Clearly (Orient to topic, NOT Never/Always, Speak…
PeopleSmart
Talking Clearly
Orient to topic
NOT Never/Always
Speak
their
language
Don't
interpret
behaviour
Include the listener
Understand People
Extroversion/Introversion
Sensing/Intuition
Thinking/Feeling
Judging/Perceiving
Goals
Control
Connection
Competence
Assertion
No rhetorics
Calm/Confident
Remember the goal
Don't become defensive
Body language
Breathing room (no nagging)