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Benefits (Intangibles (Aligns with NSW Govt. Digital Strategy (All…
Benefits
Intangibles
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Improved staff morale, as their workload is reduced
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Single face of government to the customer, as payments to the councils are reconciled and disbursed automatically
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Efficiency
Staff capacity freed up, as assessment component is now will the customer
Faster turnaround times as a result of eliminating manual, repetitive and complicated process steps
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Faster time for assessments, as process is streamlined and automated
Regulatory Reform: Simpler processes, less red tape and confusion
Reduced time spent by agency staff in manually transcribing information in paper based application forms into council specific systems
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Effectiveness
Policy Harmonisation and Regulatory Reform:
Simplified, standardised, option of self-regulation
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Reduced admin calls just to provide information that is now easily accessible via self help resource portal
Combined goals, which are business centric
Less breaches, more compliant businesses
Cost Savings
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Reduced operating costs
Forms do not have to be printed and distributed to offices, nor do they have to be scanned
Freeing up council resources, as they do not need to do assessments, freeing up their capacity that is better utilised
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Reduced filing, storage and archival costs
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