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Enhance Customer Loyalty (Offering a good shopping experience (Providing…
Enhance Customer Loyalty
Offering quality products and services to our customers
Setting the quality standards
Recieving feedbacks on quality
Offering multiple products to our customers
Getting feedback/ understanding the customer satisfaction
Responding and addressing the customers issues
Offering a good shopping experience
Providing inputs to Project team
Create store ambiance
Good layout
Inputs to Merchandising team
Good display/ merchandising
Inputs to HR Team
Product Trainings
Skill based trainings
Providing a very good post sale service which will make the customer to loyal
Developing good complaint management system to resolve customer complaints
Regular feedbacks from Customer Support Manager
Monitoring the customer complaints/ escalations
Regular interactions/ communications to understand the individual needs and responf
Creating Loyalty reward program fro the cusstomers