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(respond (collaborative, individual, as part of LCEM), foundation (context…

- - - - IM and OM. Effective solutions in place but less so for the really major incidents - can skew performance and reliability stats (regulation) and secondary costs
      - Security
        
        may have been optional - now increasing government interest
      - major incidents - supporting functions not covered by existing IM capabilities and providing overall coordination, oversight and external collaboration
        
        need functions to support extended operations
        
        managing external resources e.g. contractors, mutual assistance, construction
        
        logistics - tasks across shifts, housing and restocking of remote crews on extended deployment, tracking overtime, etc.
        
        need analysis and planning
        
        reduce overhead and improve effectiveness of ICS interfaces e.g. Anglian Water's service area overlaps with 11 regional police forces alone
      - incident response
  - - - Reflects where the market is or is heading
        Tools & info that better support users' jobs
        Lower ICT TCO and
        greater ability to adapt
        better situational awareness
        More complete, accurate and current information
        Faster info flows and process execution, less cost
        
        info needs - more accurate, timely, rich, relevant
        
        automate, execute and provide visibility of entire processes, not isolated elements with disconnetcs and manual hand-offs between
        
        User and task oriented. e.g. Anglian Water Hybrid field client. NZ Police OnDuty
        
        easy to use, accessible tools - where and when you need them
        
        better decisions, faster execution, more productive and efficient, fewer errors, no blindspots
      - How EIA
        
        e.g. SA Networks EAM
        
        US ONDI Strategy
        
        e.g. the Met EA
        
        SI convergent tech - NetWorks, PS SaaS Platform
    - - collaborative tools
        
        share situational awareness - trunked video collaborate with businesses
      - tools in other sectors that support a common market need
    - - modernised services
        
        accessible and more capable - on-line, multi-channel, interactive, end-to-end processes, feed-back, single entry points, linked-up
        
        leverage common components of the EA
        
        e.g. NA outage communications
        
        in bound and out bound
      - better information and communication
        
        link to policy, strategy, performance
        
        involve in setting objectives and achieving goals - make people aware of issues, give them opportunities to comment and to participate in solutions
        
        RMS demonstrate due process and fair and equitable delivery of service
        
        Dashboards present operational data more clearly and in more meaningful and engaging ways - e.g. change from meaningless pin maps of crimes to data sets you can explore
  - - - New pressures - can't solve with old ways of working
        need for collaboration
        Services can't take on solving all problems
        Coordinating existing efforts is more efficient and effective
        Some issues cannot be solved by individual organisations
        
        UC drivers slide
      - regulatory and legislative pressures to encourage greater involvement in wider safety and resilience questions
- - - - infrastructure
      - systems
    - - road layouts, signage, lighting, traffic control
      - safer neighbourhoods - lighting, public spaces, etc.
    - - monitoring, surveillance
      - modelling
      - data collection
  - - - day-to-day operation
        
        what hazards, their frequency and impacts e.g. outages
      - major incidents - post event reviews & lessons learned
    - - need to assess dependencies
- - - - what do we offer
        
        capability, experience, flexibility
        
        by scope (reflecting local priorities) & approach e.g. retrofitting, redevelopment and greenfield development
        
        functional areas
        
        single agency
        
        BS integration - different applications and office to field
        
        IM
        
        2 more items...
        
        ICS
        
        public
        
        3 more items...
        
        investigation
        
        each agency can take steps internally, but drivers are very differrent
        
        Multi agency
        
        safer and more effective response via coordination
        
        cost sharing & consolidation
        
        faster comms via shared infrastructure
        
        multi-jurisdiction
        
        greater situational awareness & insight via information sharing
        
        greater resilience via mutual assistance and fall-back
        
        cost sharing and consolidation
        
        city-wide
        
        information sharing for broader situational awareness
        
        collaboration for safe, efficient, and effective MIM
        
        proactive measures - identify & prioritize based on overall risk and benefits, collaborative programs
        
        cost sharing & shared infrastructure
        
        more safety based working in each agency and business
        
        adapt funding, policy, regulation, etc.
        
        evolving EIA architecture
        
        existing implementation and tech partners
    - - needs coordinated effort
        
        cultural - cross organisations and functions
        
        budgets
        
        "The SCP is collaborative because the objectives and funds of all government departments, parastatals, private agencies and the citizens are dovetailed during the process of preparing the SCP."
        
        who pays & how much?
        
        Drivers are different by department & organisation - so perceived value & priorities also vary
        
        example of drivers for response to outage
        
        scope depends on degree of collaboration that is possible
        
        technological - coordinate disparate technology
        
        no single supplier
        
        capabilities needed that can also be coordinated in EIA
        
        different evolutions
        
        multiple levels of connection and coordination needed
        
        Diverse legacy IT & data
      - everyone has different definition
        
        concensus
    - - benefits of smart approach- what does that enable you to achieve that you couldn't otherwise?
        
        examples need to be tangible
        
        recognizable problem & value
        
        Ensuring greater resilience and overall safety
        
        proactive measures
        
        reactive measures
        
        achievable - time, budget, culture/political/legal
      - what makes it smart ? Unique properties
        
        connection
        
        types of connection
        
        Core business systems
        
        Office & Field
        
        Provider & Public
        
        IoT
        
        raw data
        
        process - monitor & analytics
        
        3 more items...
        
        historic or live
        
        visualize
        
        Device interaction
        
        alerts
        
        exceedance
        
        trend
        
        pattern
        
        correlation
        
        historic or live
        
        Collaborative
        
        departments/functions
        
        cross organisations
        
        Functions or phases of safety undertakings
        
        It & OT
      - why is this important
  - - - not all, but taken from
        
        Scope 1-21
        
        Waste
        
        Water
        
        Energy
        
        Urban mobility
        
        others
        
        e-Gov
        
        engagement
        
        accessible
        
        valuable
        
        participation
        
        governance
        
        visible and open - accountability and transparency
        
        appropriate targets
        
        measured
        
        10 high-level objectives
        
        i. adequate water supply,
        ii. assured electricity supply,
        iii. sanitation, including
        iv. efficient transport,
        v. affordable housing
        vi. robust IT connectivity and digitalization,
        vii. good governance, e-Governance and citizen participation,
        viii. sustainable environment,
        ix. safety and security
        x. health and education.
        
        incorporates significant degree of urban planning and redevelopment as much as IT solutions - need to connect our solutions to those urban design changes i.e. supporting planning phase as much as operational
        
        e.g. could use design data to feed construction contracting
      - no single approach
      - hierarchy of beneficiaries - local area vs city-wide