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Operating Principles (Communication (Phone (Leave (Contact by phone…

- - - - After 5pm their local time #
      - Between 5pm Friday and 7am Monday their local time #
      - When they are on leave
      - On national holidays
  - - - Contact by phone strongly discouraged
        
        Exceptions
        
        Person on leave has not handed something over properly
        
        Really, really urgent and important
    - - Discouraged
        
        Exceptions #
        
        Service impacting incidents
  - - - Slack
      - Ryver
      - Issues with security and indexing
      - Currently against markit security policy
- - - - Exceptions
        
        People can opt-out, e.g. flexible working hours
        
        How opt-out?
  - - - Aim to finish 5 mins early
      - Schedule meetings in Outlook based on how long you think they should take
    - - Keep meeting content relevant to subject
- - - - Dominance
        
        Can be blunt
        
        Accepts challenges
        
        Sees the big picture
        
        Gets straight to the point
      - Influence
        
        Shows enthusiasm
        
        Is optimistic
        
        Likes to collaborate
        
        Dislikes being ignored
      - Steadiness
        
        Doesn't like to be rushed
        
        Calm manner
        
        Calm approach
        
        Supportive actions
      - Conscientiousness
        
        Enjoys independance
        
        Objective reasoning
        
        Wants the detail
        
        Fears being wrong
- - - - Can lead to problems #
        
        Hostility
        
        Personality differences
      - Some people do not like this
      - Eye to eye contact
      - Hand gestures
      - Body language
      - Facial expressions
    - - Some people have long drives to the office
      - Some people prefer to be in a quiet working environment
      - Being comfortable
        
        Clothing requirements
        
        Work space limitations
  - - - Work attire not usually an issue (unless video)
      - Person can choose their working location
    - - Not all managers allow this flexibility
      - Some abuse the system
      - Operational effectiveness
      - Communication problems
- - - - Won't read emails
      - Won't respond to emails
      - Controversial (?) Person may not read/respond to your email on their return
    - - Sponsored by A&E management
      - Appropiate cover for operational functions
    - - E-mail & phone call