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NHS Competitor Info (Big To Do's: (develop pre-service survey…

- - - - participant lets us know when they have an issue
        
        we determine which companies to get bids from
        
        customer to schedule and solicit bids from each company
        
        customer compensated for any expenses associated with getting multiple bids.
        Any additional concerns?
        
        we guide them to go with a specific company
        
        database and business needs will guide this decision
        
        customer uses questionaire during service period
        
        ask to get as much info as possible, not necessary to ask every question. Need to still stay natural.
        
        customer takes detailed notes of service experience
        
        1 more item...
        
        database info and business needs will guide this decision
        
        speedy determination of who to get bids from so customer does not have to wait.
        
        ensure that this is a service we are interested in learning about.
        if so, move to next step
        
        Set up a special mailbox?
        Have a certain point person for email?
      - keep them stored in our database
      - Timing? give people a week to get in touch with us?
- - - - compensation for giving us this information? nrg rewards?
        
        put together survey of these questions to ask for past services.
      - Possible Questions: how did you decide on that competitor? how were you notified? who did you book appointment? what was experience like, options, diagnosis, repair or replace, payment, post survey?, if no decision did you get a follow up?
- - - - compensation for any extra costs,
      - how do we set this up?
        
        budget? who to talk to to get money moved around?
      - work from home if getting bids/work done
    - - same way we do it now.
    - - work with rachel henderson
    - - work with rachel and sam
      - meeting with kaylee to discuss