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effective peer learning networks / CoP for emerging roles (UX) in libraries
effective peer learning networks / CoP for emerging roles (UX) in libraries
wiki
core content is page / document oriented, not conversational
onboarding challenges
generally unusable on mobile devices
real-time
and
asynchronous
chat apps
Slack
smooth onboarding of new users
How Slack onboards new users
a sustainable freemium business model
generous free plan
device agnostic
core content is messages and threaded conversations
gated: open but not too open, no anonymous public browsing
unlike Twitter and other timeline feeds, each Slack community is its own
filter bubble
high signal to noise ratio
Examples of Slack communities
beyond organisational boundaries
https://libraryux.slack.com
https://uxmastery.slack.com
digitalhumanities.slack.com
userexperiencedesign.slack.com
drawbacks
designed for business / internal communication / remote work teams
apps and integrations that support geographically dispersed VCoPs
Channel Time
https://channeltime.info/
Alternatives
Mircosoft Teams
Hipchat
Google Hangouts
Hey Slack, Google Hangouts is coming for you
email lists (listserv)
archaic technology? lacking features that support modern requirements?
high noise to signal ratio
https://en.wikipedia.org/wiki/LISTSERV
discussion boards
public, too public for some
no real-time chat, can slow down pace too much
“The only way to win is to
learn faster
than anyone else.”
Eric Ries, The Lean Startup
Twitter
ephemeral
message length constraints ~140 characters
http://tnw.to/2cpnKLf
public, too public for some
tacit knowledge
sharing, ideas, collaboration
Wang, Yang, and Chou (2008)
geographic distances
Secundo et al p251
time-zone differences
#
:hourglass:
cultural & language differences?
sustainable community of practice
maintaining
critical mass
90 / 9 / 1 of lurkers to contributors to admins?
maintaining
diversity
providing value for members
"Three principles are essential, according to Surowiecki (2005) for assuring that the
aggregate contributions
of a
crowd
are
high quality
:" (Arazy et al. 2006)
(a) a large number of contributors and opinions (e.g.
crowd size
)
(b)
diversity
of ideas and opinions
(c) appropriate
mechanisms
for
aggregating
the opinions (e.g. the participants are able to express their opinions independent of influence from others, and aggregation techniques combine the independent opinions).
Communities of practice have evolved with
technology changes
, specialisation of roles, and a
thirst for learning faster
. In academic institutions, emerging roles have not only become highly specialised but also student focussed. High degrees of specialisation and a short supply of staff employed in such roles increases the need for web-based CoP featuring both real-time and asynchronous chat.
LinkedIn groups
associated with job hunting more than learning?
Keywords:
wisdom of crowds
web-based
real-time and asynchronous communication
communities of practice
informal and peer learning, tacit knowledge sharing
conversation based (rather than document based such as wikis)
low entry barrier
sustainable growth
emerging roles in libraries