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SSC Telephony Migration (Testing Entrance Criteria (Web Services coding…

- - - - Terminated Plans (Req.#4G)
      - 'Y' Plans (Req.#4A)
      - Plans with same number (different letter) (Req.#3B)
      - Non SSC plans (Req.#4F)
    - - Caller Identity (Req.#3A, 4D)
      - Type of Service Needed (Req.#4I)
  - - - Case Page Layout (Req.#12A, C)
      - Existing cases (Req.#12B)
- - - - Repeat menu (Req.#4D)
    - - Repeat Menu(Req.4)
    - - Plans with same number (different letter) (Req.#3B)
      - "Y' Plans (Req.#4A)
      - Non SSC Plans (Req.#4F)
      - SSC Plans (Req.#4A)
      - Invalid Plan Number (Req.#4G)
        
        Less than 5 digits
        
        More than 5 digits
        
        5 digit combination does not exist
      - No Plan # (Req. #4H)
      - Terminated Plans
    - - No agents available
        
        Remain on Hold (3 min) (Req.#4B)
        
        Choose general vm box 1st time offered (Req.#4B)
        
        Choose general vm box 2nd time offered (Req.#3C)
      - No agents logged into the queue (Req.#3C)
      - Outside Business Hours
        
        Before 8am EST/EDT (Req.#7A)
        
        After 5pm EST/EDT (Req.#7B)
        
        Weekend Between 8am - 5pm (Req.#7Ci1 and 7Di1)
        
        Weekend Between 8am - 5pm (Req.#7Ci2 and 7Di2)