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Training and supporting users (Training internal users (Instructor…
Training and supporting users
Training external users
Examples
Independent financial advisors
Franchises
Car dealerships
GPS
Difficulties
Dispersed locations
Justification of time out for training
Finding time for training
Hard to assess skills of staff
Training methods
Training courses
Trainers sent to train on customer's own equipment
Videoconferencing
Distance learning using CD-ROM, Internet, etc
Training internal users
Instructor-based/classroom training
One-to-one training
Cascade training
Computer-based training (CBT)
Distance learning
Use of manuals/books/software guides
CAL/CBT
Computer assisted learning/Computer-based training
Can be run on CD, over Internet or over a Network
Interactive
Components
Tutorials
Simulations
Animations
Drill and practice
Tests
Games
Motivational