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The Impact of People (Conflict (Stages (Stage 1: Minor disagreements or…

- - - - Stagnancy
      - Apathetic attitudes
    - - Improved performance
      - Innovation
      - Interactionists
    - - Disruption
      - Lack of cooperation
  - - - Disagreements in opinions about a particular task or role
    - - Interdependence between people
      - Everyone needs to pull their weight
    - - Misunderstandings as a result of poor communication
      - Speakers often do not make points clear
    - - Disagreements stemming from differences in background, beliefs, political views, values and personal taste
  - - - Low cooperation
      - Low assertiveness
      - Pretending the issue doesn't exist
      - Used when issue is trivial
    - - High assertiveness
      - Low cooperation
      - Most power wins
      - Used to make a quick decision
      - Used when decision is extremely important
    - - High cooperation
      - Low assertiveness
      - Willingness to place opponent's interest above their own
      - Used when being reasonable
      - Used when others are more concerned
      - Used to build social credit
    - - Midpoint
      - Everyone gives up something
      - Used when disruption is not wanted
      - Used to form temporary solutions
    - - High cooperation
      - High assertiveness
      - Used for innovation
      - Merges differing insignts
- - - - Kant's ethics: Rational theory that there is one imperative rule - we should be satisfied with our decision being a universal decision (i.e. treat others how you would want to be treated)
    - - Egoism: Belief that an act is morally right if it is in your own long-term self-interest (i.e. maximising long-run personal utility)
      - Utilitarianism: Belief that an act is morally right if it produces the greatest good for the greatest number of people (i.e. maximising total utility)
    - - Virtue ethics: Belief that in ethics and relationships the virtuousness (moral good) of the decision maker is most important
      - Ethics of care: Feminist theory that encourages feminine values of empathy, caring and selflessness - opposes masculine qualities of rationality and objectivity (unrealistic and inflexible)
- - - - Gender
      - Physical ability
      - Race
      - Sexual orientation
      - Ethnicity
      - Age
    - - Education
      - Religion
      - Military experience
      - Geographic location
      - Income
      - Work experience
      - Parental status
      - Marital status
  - - - Monoculture
        
        Culture that only accepts one set of values, beliefs and methods
      - Ethnocentrism
        
        Belief that on's own group is inherently superior to other groups
    - - Pluralism
        
        Culture that accommodates many groups
      - Ethnorelativism
        
        Belief that groups are inherently equal
  - - - Promotions
      - Assignments
      - Performance ratings
      - Longer hours
      - "Have to be better"
      - Reverse discrimination
    - - Human resources
        
        Bias-free approach
      - Women
        
        Work-family conflicts
        
        Dual-career couples
        
        Sexual harassment
      - Disabled
        
        Equal opportunities
        
        Accomodation
      - Immigrants
        
        Skill programmes
    - - Government-mandated programmes focused on providing opportunities to victims of discrimination
      - Developed in response to conditions 40 years ago
      - Reverse discrimination
      - More harm than good
      - Stigma of incompetence
    - - Invisible barrier separating minorities from top management positions
      - Lack of opportunities needed